Returns & Refunds Policy
Due to the perishable nature of our fresh, chef-prepared meals, we are unable to accept physical returns once a delivery has been made. If you are unsatisfied with your order or experienced an issue during transit, please contact our support team within 24 hours of delivery for a resolution.
Inspect Your Delivery
Upon arrival, please check your package for any damage or missing items and ensure the internal temperature is still cool.
Document Issues
If there is an issue with your food quality or packaging, take clear photos of the items and the shipping label as evidence.
Contact Support
Email our customer care team within 24 hours of receipt with your order number and the photos of the affected items.
Resolution Processing
Our team will review your claim and, if approved, issue a credit to your account or a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing